Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

• Eligibility for Returns: Items must be unused, in original packaging, and returned within 30 days of purchase.
• Non-Returnable Items: Custom or special-order items, clearance items, and gift cards.
• Refund Process: Once we receive and inspect the returned item, we will process your refund to the original payment method within 7 business days.
• Return Shipping Costs: Customers are responsible for return shipping unless the item is faulty or incorrect.
• How to Initiate a Return: Contact us at contact@mackayau.com with your order details.